广州白云站逸衡酒店(EVEN Hotel GUANGZHOU BAIYUN STATION by IHG)-主页-优惠预订

广州白云站逸衡酒店

EVEN Hotel GUANGZHOU BAIYUN STATION by IHG

广州白云站逸衡酒店正式启幕，作为洲际酒店集团旗下以健康生活为核心的品牌，首次进驻广州，为商旅人士带来"随心自在，解锁健康好状态"的全新旅居体验。酒店坐落于亚洲大型综合交通枢纽——广州白云站核心区，占据粤胜广场西北塔优越位置，交通便捷，商务与休闲需求皆可轻松满足。健康智能客房，旅居亦享活力酒店精心打造多间融合运动与休闲的智能客房，每间均配备专业瑜伽垫、智能家居系统及符合人体工学的办公空间，让宾客在旅途中也能保持健康节奏。24小时健身中心配备国际品牌器械，满足随时随地的运动需求。衡食餐饮，元气补给衡食餐厅及大堂吧倡导均衡饮食，提供本地特色EVEN? Bite菜单、天然食材烹制的健康轻食、24小时能量补给站及晚间安梦茶饮，让宾客在差旅中也能享受营养美味。活力空间，商务休闲5层活力馆配备专业有氧区与瑜伽区，并有运动顾问提供专业指导；6层创想空间设有全景落地窗会议室、多功能办公区及社交休闲角，为商务洽谈与休闲社交提供舒适环境。作为白云站TOD重要配套，逸衡酒店与粤胜广场"全时段·一站式悦享社交中心"定位深度融合，助力白云站商圈升级为大湾区枢纽新名片。无论是商务出行还是休闲之旅，这里都能为宾客带来健康、智能的品质体验。

入住广州白云站逸衡酒店您将享受酒店的尊贵服务，轻松到达广州的各主要商业中心和景点，欢迎您预订我们酒店！

广州白云站逸衡酒店地址：
广东 · 广州 · · 棠颂路80号, 白云区, 广州

广州白云站逸衡酒店电话：
订房电话：020-86007566 （电话忙线或无人接听时，请在线预订！）
咨询电话：+86-20-62926688（餐饮、娱乐、路线咨询、失物、发票等）

广州白云站逸衡酒店网站：https://even.hotelguangzhou.cn

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Guest：硬件方面很满意，套餐很划算，基础房间也很大，还有沙发，夜景也不错；酒店里的一切都很新，打扫得也很乾净。除了位置稍微偏了一点，其他都很好。服务方面，先表扬一下所有女性员工，前台的几位工作人员，态度热情、工作专业；保洁阿姨路过都会主动打招呼，让人如沐春风。一分扣在酒店的男性工作人员态度上，住了两晚，站在一楼门口的男服务生换了三个，每次我路过无一例外都在低头玩手机，车停在门口也不帮忙开门，更夸张的是也不和客人主动打招呼，住了这么多次五酒店，第一次遇到服务员无视客户的…坐电梯碰到两个穿西装的男工作人员，也是完全不打招呼，直接问：“去几楼”，客户下电梯也不説话，连话都不会説，更别提态度了。建议把那些不想干活的男工作人员换成女性，让他们早日回家当耀祖，不要出来损害你们酒店的形象。
Guest：此次出行住了两晚，体验感非常非常差到离谱，第一天是周六，十二点不到就来疯狂敲门按门铃説要打扫衞生，然后过了不到一个小时被热醒，空调吹的全是暖风，打电话问前台説在测试暖气（请问平日不测试，下午的时间不测试）为什么要在大中午测试暖气，第二晚开空调，全是暖气，热得要命，逼不得已让前台拿风扇上来，没想到风扇都给其他房客都拿去了（所以热的不只有我们这一个房间）而且窗户也是打不开的！！大家避雷避雷！！！
Guest：I stayed here for the last day of my trip. Booked last minute. Modern clean hotel. Room was spotless. It had yoga equipment in the room which was great to stretch my back and neck. Bed was comfortable. Sound machine and essential oils were were a nice touch. The western breakfast was as good as back home! Staff was very friendly. I wish I could have stayed longer but I had a plane to catch. I will be back next time I’m in Guangzhou
Guest：Second time staying at this hotel. Everything is good. Front desk staff Lemon Lam is very friendly and helpful.
Guest：We would like to commend Kristen Wu for her excellent service recovery and professionalism during our stay. Initially, we reported to Guest Services that our room felt unusually warm. A housekeeper came to check while delivering some amenities we had requested, but she was unable to resolve the issue and escalated it, informing us that the engineering team would inspect the room. After waiting about half an hour with no one arriving, we went down for breakfast instead. After breakfast, we approached the front desk again and explained the situation. Kristen Wu attended to us and immediately took ownership of the issue, assuring us she would rush the engineering team to check on it. Shortly after we returned to the room, an engineering representative arrived. He explained that the room tends to be warmer because it faces the Baiyun High-Speed Rail Station and receives strong sunlight in the morning and afternoon. He tried opening the window, but it did not help much. We then asked about the air-conditioning system, as it was winter in Guangzhou. He explained that the system can only operate either in heating or cooling mode at one time, and at that period the hotel had switched on heating due to other guests complaining about cold rooms on the construction-facing side. We requested for a room change due to the heat, and he escalated this to Guest Services. Kristen personally came up to our room to assist. She took the time to experience the room temperature herself and agreed that it was indeed warm because of the strong sunlight exposure. She then showed us another room of the same category on the opposite side of the hotel, which was noticeably cooler but faced the construction site. We also shared another concern — at night, the bathroom lights were too glaring because the wall separating the bathroom and sleeping area was translucent, allowing the cove lighting to disturb our sleep. We asked if there were rooms with a more opaque partition. Kristen then brought us to a Deluxe Room that was larger, cooler, and had a partially opaque separation wall, which suited our needs much better. We asked if we would need to top up for the upgrade, and whether a complimentary upgrade was possible. To our pleasant surprise, she kindly arranged a free upgrade for us. Throughout the entire process, Kristen remained polite, patient, and genuinely accommodating. Her handling of the situation turned what could have been a very frustrating experience into a positive one. I even had the thought of cancelling our stay and changing hotels earlier, but her service recovery truly made the difference. Thank you, Kristen Wu, for your outstanding service. It is staff like you who leave a lasting impression on guests.

广州白云站逸衡酒店

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