廣州白云站逸衡酒店(EVEN Hotel GUANGZHOU BAIYUN STATION by IHG)-主頁-優惠預訂

廣州白云站逸衡酒店

EVEN Hotel GUANGZHOU BAIYUN STATION by IHG

廣州白云站逸衡酒店正式啟幕，作為洲際酒店集團旗下以健康生活為核心的品牌，首次進駐廣州，為商旅人士帶來"隨心自在，解鎖健康好狀態"的全新旅居體驗。酒店坐落于亞洲大型綜合交通樞紐——廣州白云站核心區，占據粵勝廣場西北塔優越位置，交通便捷，商務與休閑需求皆可輕松滿足。健康智能客房，旅居亦享活力酒店精心打造多間融合運動與休閑的智能客房，每間均配備專業瑜伽墊、智能家居系統及符合人體工學的辦公空間，讓賓客在旅途中也能保持健康節奏。24小時健身中心配備國際品牌器械，滿足隨時隨地的運動需求。衡食餐飲，元氣補給衡食餐廳及大堂吧倡導均衡飲食，提供本地特色EVEN? Bite菜單、天然食材烹制的健康輕食、24小時能量補給站及晚間安夢茶飲，讓賓客在差旅中也能享受營養美味。活力空間，商務休閑5層活力館配備專業有氧區與瑜伽區，并有運動顧問提供專業指導；6層創想空間設有全景落地窗會議室、多功能辦公區及社交休閑角，為商務洽談與休閑社交提供舒適環境。作為白云站TOD重要配套，逸衡酒店與粵勝廣場"全時段·一站式悅享社交中心"定位深度融合，助力白云站商圈升級為大灣區樞紐新名片。無論是商務出行還是休閑之旅，這里都能為賓客帶來健康、智能的品質體驗。

入住廣州白云站逸衡酒店您將享受酒店的尊貴服務，輕松到達廣州的各主要商業中心和景點，歡迎您預訂我們酒店！

廣州白云站逸衡酒店地址：
廣東 · 廣州 · · 棠頌路80號, 白云區, 廣州

廣州白云站逸衡酒店電話：
訂房電話：020-86007566 （電話忙線或無人接聽時，請在線預訂！）
咨詢電話：+86-20-62926688（餐飲、娛樂、路線咨詢、失物、發票等）

廣州白云站逸衡酒店網站：https://even.hotelguangzhou.cn/big5

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Guest：硬件方面很滿意，套餐很劃算，基礎房間也很大，還有沙發，夜景也不錯；酒店里的一切都很新，打掃得也很乾凈。除了位置稍微偏了一點，其他都很好。服務方面，先表揚一下所有女性員工，前臺的幾位工作人員，態度熱情、工作專業；保潔阿姨路過都會主動打招呼，讓人如沐春風。一分扣在酒店的男性工作人員態度上，住了兩晚，站在一樓門口的男服務生換了三個，每次我路過無一例外都在低頭玩手機，車停在門口也不幫忙開門，更夸張的是也不和客人主動打招呼，住了這么多次五酒店，第一次遇到服務員無視客戶的…坐電梯碰到兩個穿西裝的男工作人員，也是完全不打招呼，直接問：“去幾樓”，客戶下電梯也不説話，連話都不會説，更別提態度了。建議把那些不想干活的男工作人員換成女性，讓他們早日回家當耀祖，不要出來損害你們酒店的形象。
Guest：此次出行住了兩晚，體驗感非常非常差到離譜，第一天是周六，十二點不到就來瘋狂敲門按門鈴説要打掃衞生，然后過了不到一個小時被熱醒，空調吹的全是暖風，打電話問前臺説在測試暖氣（請問平日不測試，下午的時間不測試）為什么要在大中午測試暖氣，第二晚開空調，全是暖氣，熱得要命，逼不得已讓前臺拿風扇上來，沒想到風扇都給其他房客都拿去了（所以熱的不只有我們這一個房間）而且窗戶也是打不開的！！大家避雷避雷！！！
Guest：I stayed here for the last day of my trip. Booked last minute. Modern clean hotel. Room was spotless. It had yoga equipment in the room which was great to stretch my back and neck. Bed was comfortable. Sound machine and essential oils were were a nice touch. The western breakfast was as good as back home! Staff was very friendly. I wish I could have stayed longer but I had a plane to catch. I will be back next time I’m in Guangzhou
Guest：Second time staying at this hotel. Everything is good. Front desk staff Lemon Lam is very friendly and helpful.
Guest：We would like to commend Kristen Wu for her excellent service recovery and professionalism during our stay. Initially, we reported to Guest Services that our room felt unusually warm. A housekeeper came to check while delivering some amenities we had requested, but she was unable to resolve the issue and escalated it, informing us that the engineering team would inspect the room. After waiting about half an hour with no one arriving, we went down for breakfast instead. After breakfast, we approached the front desk again and explained the situation. Kristen Wu attended to us and immediately took ownership of the issue, assuring us she would rush the engineering team to check on it. Shortly after we returned to the room, an engineering representative arrived. He explained that the room tends to be warmer because it faces the Baiyun High-Speed Rail Station and receives strong sunlight in the morning and afternoon. He tried opening the window, but it did not help much. We then asked about the air-conditioning system, as it was winter in Guangzhou. He explained that the system can only operate either in heating or cooling mode at one time, and at that period the hotel had switched on heating due to other guests complaining about cold rooms on the construction-facing side. We requested for a room change due to the heat, and he escalated this to Guest Services. Kristen personally came up to our room to assist. She took the time to experience the room temperature herself and agreed that it was indeed warm because of the strong sunlight exposure. She then showed us another room of the same category on the opposite side of the hotel, which was noticeably cooler but faced the construction site. We also shared another concern — at night, the bathroom lights were too glaring because the wall separating the bathroom and sleeping area was translucent, allowing the cove lighting to disturb our sleep. We asked if there were rooms with a more opaque partition. Kristen then brought us to a Deluxe Room that was larger, cooler, and had a partially opaque separation wall, which suited our needs much better. We asked if we would need to top up for the upgrade, and whether a complimentary upgrade was possible. To our pleasant surprise, she kindly arranged a free upgrade for us. Throughout the entire process, Kristen remained polite, patient, and genuinely accommodating. Her handling of the situation turned what could have been a very frustrating experience into a positive one. I even had the thought of cancelling our stay and changing hotels earlier, but her service recovery truly made the difference. Thank you, Kristen Wu, for your outstanding service. It is staff like you who leave a lasting impression on guests.

廣州白云站逸衡酒店

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